Not long ago, I received the following sales email from a company wanting to sell me software that measures the long-term impact of training. Potentially very interesting, but sadly the author scored quite a few own goals. How many can you spot? Subject line: Meeting...
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Four simple ways to strike the right tone with your customers and colleagues
How do you break bad news gently? How can you ask a colleague to do something without sounding bossy? How can you respond to a customer’s complaint tactfully? How can you get more warmth into your writing? These are some of the most common questions I’ve been asked...