by Gary Woodward | May 4, 2020 | Uncategorised
Not long ago, I received the following sales email from a company wanting to sell me software that measures the long-term impact of training. Potentially very interesting, but sadly the author scored quite a few own goals. How many can you spot? Subject line: Meeting...
by Gary Woodward | May 4, 2020 | Uncategorised
How do you break bad news gently? How can you ask a colleague to do something without sounding bossy? How can you respond to a customer’s complaint tactfully? How can you get more warmth into your writing? These are some of the most common questions I’ve been asked...
by Gary Woodward | Apr 24, 2020 | Uncategorised
It’s a stressful time for everyone. Covid-19 is making us anxious, confused and even frustrated. And we’ve got to adapt to new pressures in our day jobs. One of the key challenges for us is to stop that stress from affecting the tone and effectiveness of our...